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Monday - Friday: 9am - 6pm
Saturday: 10am - 4pm
Sunday: Closed
COMMON QUESTIONS
Frequently Asked Questions
We offer a 60-day satisfaction guarantee on all products. If you're not completely satisfied, contact our support team for a full refund.
Our kitchenware blends iconic style with functional performance. Many customers appreciate the quality, beautiful design, and effective nonstick features of our cook- and bakeware, though we recommend following the specific care instructions provided for best results.
The official website for all our products is parishiltonheart.com.
You can purchase our full collection, including our heart-shaped cookware, bakeware, and kitchen accessories, through our official website at parishiltonheart.com or at select major retailers.
Many of our products, such as our heart-shaped fluted cake pans and certain aluminum cookware sets, are dishwasher safe. However, please always check the specific product packaging or user manual, as items like our enameled cast iron should be hand washed to preserve the finish.
To maintain the quality of our enameled cast iron, we recommend hand washing only. Avoid using the dishwasher, and ensure the piece is dried thoroughly after cleaning to keep the finish in excellent condition.
We recommend using silicone, wood, or coated metal utensils with our nonstick cookware to help protect the ceramic coating and ensure the longevity of your pans.
To keep your stainless steel knives in top condition, we recommend hand washing them with warm, soapy water and drying them immediately. Avoid leaving them in the dishwasher or soaking in water, as this can lead to rust or staining.
Yes, our heart-shaped stoneware ramekins are oven-safe, typically up to 400°F. They are perfect for baking individual portions of soufflés, cakes, or casseroles.
No, our heart-shaped waffle maker is designed with nonstick plates that distribute heat evenly, so there is no need to flip your waffles. Simply wait for the heat-indicator light to turn green, pour your batter, and wait for them to cook to a golden brown.